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Zero Tolerance Policy

Last Updated July 1, 2020 12:00 PM


Boomerang takes pride in our Zero Tolerance Policy against the use, possession, or being under the influence of alcohol or drugs while using the Boomerang Platform or engaging in the provision of ride services.  Any User alleged to have violated this Zero Tolerance Policy will automatically have his or her Boomerang account suspended while the matter is under investigation.



Boomerang also maintains a zero tolerance policy with regard to physical contact with riders other than for the reasons described in the Terms of Use or as requested by a Parent for safety reasons. 



We also have a zero tolerance policy for use of a mobile device for talking, texting or using phone for purposes other than maps for directions while driving for Boomerang with a passenger in their car.  If there is a need for the driver to communicate with Boomerang and/or Parents, they must be pulled off the road in a safe area.


Boomerang enforces a strict no-weapons policy during rides for all Users, regardless of whether it is otherwise legal for a User to possess a weapon. 

At a minimum, a "weapon" includes any form of firearm.  “Weapons” may also include items such as stun guns, explosives, knives, sling shots and tasers. Boomerang reserves sole judgment on what else may constitute a "weapon."  If you have any questions about whether various items may be considered a "weapon" under this policy, please contact Boomerang Support before bringing any questionable item onto a ride.



Discrimination against passengers or drivers on the basis of race, color, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age, or sexual orientation is also strictly prohibited, and can result in deactivation from the platform.



In the event any violation of Boomerang’s Zero Tolerance Policy is alleged by a User, or if Boomerang otherwise discovers that any such violation may have occurred, you agree to fully cooperate with Boomerang’s investigation (whether conducted by Boomerang directly or one or more third parties designated by Boomerang), including (without limitation) promptly submitting your written and signed affidavit detailing the facts associated with the circumstances.  While any User alleged to have violated Boomerang’s Zero Tolerance Policy on Alcohol and Drugs will automatically be suspended while the investigation is pending, Boomerang reserves the right to also suspend Users alleged to have violated any other provision(s) of this Zero Tolerance Policy, during the investigation.  All determinations made by Boomerang with respect to the occurrence or non-occurrence of a violation of this Zero Tolerance Policy shall be final, and may result in (among other things) permanent deactivation from the Platform.  By using the Platform, you agree to indemnify and hold harmless Boomerang, and its members, managers, successors and assigns, from any and all claims, demands, losses, liabilities, costs and expenses associated with:  (a) your conduct in violation of this Zero Tolerance Policy, (b) allegations made against you, (c) the investigation of any such allegation(s), and (d) any suspension or deactivation of your Boomerang account.



To make a complaint, please contact Boomerang at (605) 777-4766 or by email to

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